Cultural intelligence: a pathway for emergency responder engagement with ethnically diverse communities
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Authors
Forman, Frank W.
Subjects
communities
community
countering violent extremism
culture
cultural
cultural intelligence
cultural awareness
cultural competency
cultural sensitivity
CQ
diverse
diversity
emergency responder
emergency response community
engage
engagement
ethnic
first responder
minority
public safety
trust
community
countering violent extremism
culture
cultural
cultural intelligence
cultural awareness
cultural competency
cultural sensitivity
CQ
diverse
diversity
emergency responder
emergency response community
engage
engagement
ethnic
first responder
minority
public safety
trust
Advisors
Nieto-Gomez, Rodrigo
Kiernan, Kathleen
Date of Issue
2017-03
Date
Mar-17
Publisher
Monterey, California: Naval Postgraduate School
Language
Abstract
The development of emergency responders' cultural breadth is critical to adapting to shifting societal composition, since emergency responders operate within culturally diverse environments and must effectively perform their duties. Addressing the challenge of entrenched cultural norms of emergency responders is imperative for effective and sustainable engagement. This thesis proposes using a cultural intelligence framework to assist emergency responders in this effort. Cultural intelligence tools may allow emergency responders to work more effectively in culturally diverse environments, directly improve relationships between government institutions and the community, and provide the medium for the growth of trust. This paper introduces a cultural intelligence model used in international business, as developed by Soon Ang, Linn Van Dyne, and other notable researchers. This model may be adapted for the emergency response community. This thesis includes an outline for the development of a cultural intelligence unit with the mission to develop emergency responders' cultural breadth, engage with key ethnic minority community stakeholders, and provide information pertinent to the diverse composition of the Los Angeles County Operational Area. Furthermore, this model is designed for ease in adapting to ethnically diverse communities nationally.
Type
Thesis
Description
Series/Report No
Department
National Security Affairs (NSA)
Organization
Identifiers
NPS Report Number
Sponsors
Funder
Format
Citation
Distribution Statement
Approved for public release; distribution is unlimited.
Rights
Copyright is reserved by the copyright owner.