An evaluation of factors that influence service contract quality.
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Authors
Barnd, Daniel J.
Subjects
Service contract quality assurance
Quality assurance evaluator
Drafting and administering service contracts
Quality assurance evaluator
Drafting and administering service contracts
Advisors
Smith, Raymond W.
Date of Issue
1989
Date
December 1989
Publisher
Monterey, California. Naval Postgraduate School
Language
en_US
Abstract
Until recently quality improvement has been mainly applied to manufacturing. However, experience and the explosive growth of the services industry has shown that opportunities for simultaneous quality improvement must be undertaken. Today, both the Government and contractors are facing growing competitive and regulatory pressures to deliver higher quality services. In an attempt to comply with these pressures more emphasis has been placed on the inspection process and subsequently on the contract administration sections as they are tasked to develop and apply efficient procedure for quality assurance. The research indicated that there are four factors that influence service quality. These factors are: the Quality of assurance, the contractor, the Statement of Work and the Performance Requirements Summary. The research concluded that the Government and contractors face the same challenges and must work together in a common language, common management principles, common standards and common goals.
Type
Thesis
Description
Series/Report No
Department
Department of Administrative Sciences
Organization
Naval Postgraduate School (U.S.)
Identifiers
NPS Report Number
Sponsors
Funder
NA
Format
61 p.
Citation
Distribution Statement
Approved for public release; distribution is unlimited.
Rights
This publication is a work of the U.S. Government as defined in Title 17, United States Code, Section 101. Copyright protection is not available for this work in the United States.