SURFACE WARFARE OFFICER SCHOOL 360-DEGREE FEEDBACK PROGRAM: EVALUATION OF DIVISION OFFICER ASSESSMENTS

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Authors
Hanisko, Joseph C.
Mulanax, Joshua A.
Subjects
360-degree feedback
multi-source feedback
multi-rater feedback
program evaluation
Surface Warfare Officer
Surface Warfare Officer School
SWO
SWOS
development
counseling
Advisors
Hatch, William D., II
Date of Issue
2021-06
Date
Publisher
Monterey, CA; Naval Postgraduate School
Language
Abstract
The Surface Warfare Officer School (SWOS) 360-degree feedback program can be improved. Since the late 2000s, this program has assessed US Navy Surface Warfare Officers (SWO) at two career milestones using commercial-off-the-shelf survey instruments. No program evaluation has been done since the initial pilot in 2005. A literature review is conducted to identify best practices that improve 360-degree feedback effectiveness in programs run by civilian organizations. Then, the SWOS 360 program is described, with focus on division officer assessments. History of the program’s development and information on related 360 programs is included for context. Finally, a comparative analysis of the SWOS 360 program versus best practices is presented. The research identified several best practices and found the SWOS 360 program does not adhere to most of them. Key divergences include the program’s lack of clear purpose, flawed design, lack of follow-up events, and no internalized evaluation. This project recommends developing a formal instruction to govern the program, tailoring survey instruments to better suit SWO community needs, centralizing all 360 programs that assess SWOs, incorporating follow-up events, and conducting routine program evaluations. These adjustments will improve SWOS 360 program effectiveness and create competitive advantages in SWO professional development.
Type
Thesis
MBA Professional Project
Description
Department
Graduate School of Defense Management (GSDM)
Graduate School of Defense Management (GSDM)
Identifiers
NPS Report Number
Sponsors
Funder
Format
Citation
Distribution Statement
Approved for public release. Distribution is unlimited.
Rights
This publication is a work of the U.S. Government as defined in Title 17, United States Code, Section 101. Copyright protection is not available for this work in the United States.
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