Alternative frameworks for improving government organizational performance: a comparative analysis
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Authors
Simon, Cary A
Subjects
Government Organizations
Performance
Frameworks
Quality
Excellence
Reinvention
NPR
GPRA-93
Baldrige
Reengineering
Performance
Frameworks
Quality
Excellence
Reinvention
NPR
GPRA-93
Baldrige
Reengineering
Advisors
Roberts, Nancy C.
Evered, Roger D.
Date of Issue
1997-03
Date
Publisher
Monterey, California. Naval Postgraduate School
Language
eng
Abstract
Complex government bureaus and their managers struggling to adapt to major changes find they are faced with alternative frameworks to improve organizational performance. Six major frameworks emerging in the U.S. since 1980, applicable to the public sector, and designed to enhance organizational change toward improved performance are reviewed and analyzed: Total Quality; 'Excellence;' Reinvention, including the National Performance Review; the Government Performance and Results Act of 1993; the Baldrige Award; and Reengineering. The purpose of the thesis is to provide guidelines to assist public managers in organizational change toward improved performance by analyzing the frameworks based on four criteria: workable in a political, pluralistic environment; realistic given constraints; comprehensive from a systems perspective; and capable of providing explicit measures of organizational performance
Type
Description
Series/Report No
Department
Systems Management
Organization
Identifiers
NPS Report Number
Sponsors
Funder
Format
Citation
Distribution Statement
Approved for public release; distribution is unlimited.