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An assessment of the World Wide Express (WWX) program and its effects on Customer Wait Time (CWT) and readiness

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Authors
Grandjean, Philippe J.
Newbury, Charles J.
Subjects
Advisors
Boudreau, Michael
McClelland, Richard
Date of Issue
2001-06
Date
June 2001
Publisher
Language
Abstract
This thesis examines the benefits of implementing the Word Wide Express program to the Arabian Gulf. To perform this analysis.- wholesale mean fill times were measured for items shipped via the Air Mobility Command and World Wide Express program. The Air Mobility Command and World Wide Express program data were then compared to determine how Customer Wait Time (CWT) and readiness were affected for Aircraft Carriers deployed to the Arabian Gulf. The second objective was to determine if World Wide Express program had an effect on customer confidence and determine the perception of the defense transportation service. A comprehensive analysis was conducted using data obtained through the RAND Corporation for four Aircraft Carriers deployed to the Arabian Gulf, two from each fleet. Our results indicated that the World Wide Express program does show improvements in wholesale mean fill time and Customer Wait Times for aircraft carriers deployed to the Arabian Gulf. These improvements translate to a minimal increase in readiness rates for Pacific Fleet aircraft carriers and no improvement for Atlantic Fleet aircraft carriers. Additionally, confidence levels were shown to be higher by survey participants when using the World Wide Express Program.
Type
Thesis
Description
Series/Report No
Department
Program Management
Organization
Identifiers
NPS Report Number
Sponsors
Funder
Format
xii, 129 p. ; 28 cm.
Citation
Distribution Statement
Rights
This publication is a work of the U.S. Government as defined in Title 17, United States Code, Section 101. Copyright protection is not available for this work in the United States.
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