DEVELOPING HEALTHY ONLINE WORKPLACE COMMUNITIES: A PHASED EXPLORATION OF THE ANTECEDENTS OF DESTRUCTIVE AND CONSTRUCTIVE BEHAVIOR AND OUTCOMES
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Authors
Clark, Philip F., Jr.
Henderson, Paul R., Sr.
Subjects
healthy online communities
online workplace communities
destructive behavior
constructive behavior
online communities
social networks
virtual communities
online social networks
online workplace communities
destructive behavior
constructive behavior
online communities
social networks
virtual communities
online social networks
Advisors
Thomas, Gail F.
Aten, Kathryn J.
Date of Issue
2018-12
Date
Publisher
Monterey, CA; Naval Postgraduate School
Language
Abstract
Online communities have quickly gained prominence as a common use tool within enterprise workplace communities, including the Department of the Navy. Web 2.0 technologies have allowed social interactions to take place in virtually every aspect of our personal and professional lives. Despite the ubiquitous nature of social media use, research is limited that investigates the various aspects of healthy online interactions in the workplace. Drawing on the outcomes of an in-depth systematic meta-narrative literature review, our aim was to fill the gap by developing a conceptual framework that identifies several critical components. Together, these components characterize an online community: (1) social interactions, (2) information exchange, (3) and individual/organizational values. Furthermore, we identify themes associated with each component, which through management of activities, factors, and community characteristics can assist in the creation and maintenance of healthier online communities. This study aims to help the Navy better understand the characteristics of online communities, their components, and the contributing activities, factors, and attributes so that the Navy can better shape the overall health of online workplace communities.
Type
Thesis
Description
Series/Report No
Department
Graduate School of Business and Public Policy (GSBPP)
Graduate School of Business and Public Policy (GSBPP)
Organization
Identifiers
NPS Report Number
Sponsors
21st Century Sailor N17
Funder
Format
Citation
Distribution Statement
Approved for public release; distribution is unlimited.
Rights
This publication is a work of the U.S. Government as defined in Title 17, United States Code, Section 101. Copyright protection is not available for this work in the United States.