FTS2000: failed incentives, lessons learned.
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Authors
Riehm, Brian E.
Subjects
FTS2000
Telecommunications Management
Dual -source contracts
Information Systems Management
Telecommunications Management
Dual -source contracts
Information Systems Management
Advisors
Gates, William R.
Date of Issue
1992-03
Date
Publisher
Monterey, California. Naval Postgraduate School
Language
en_US
Abstract
The FTS2000 program provides the federal government with a nationwide long-haul
telecommunications network incorporating voice, data, and video communications. Since
its inception, controversy and Congressional inquiry have plagued the FTS2000 program
and its managers at the U.S. General Services Administration. This thesis analyzes the
reasons for FTS2000's management difficulties. The causes of difficulty analvzed include
the role of stakeholders, especially Congress, poor incentives to the FTS2000 vendors, and
technical difficulties in providing services. Following the analysis, recommendations are
made for the improvement of the program. Changes in the contract structure to alter the
incentives offered the FTS2000 vendors are proposed. The probable effect of these changes
on the relations between the U.S. General Services Administration and Congress, the
FTS2000 vendors, and the federal user agencies is also analyzed.
Type
Thesis
Description
Series/Report No
Department
Telecommunications Systems Management
Organization
Naval Postgraduate School
Identifiers
NPS Report Number
Sponsors
Funder
Format
106 p., 28 cm.
Citation
Distribution Statement
Approved for public release; distribution is unlimited.