Customer involvement in the design phase of construction.
Authors
Tryon, Thomas B.
Subjects
Advisors
Date of Issue
1995
Date
Publisher
Monterey, California. Naval Postgraduate School
Language
en_US
Abstract
The principals and tools of Total Quality Management (TQM) have gradually made their way into the construction process as a whole. Various phases of the process, mostly large size projects, have experimented with TQM tools, team building, and customer involvement and have found success. Here, the intention is to present the reasons for this success and discuss how they may be applied to smaller projects which are found at the Public Works level of a Naval Base. (MM)
Type
Thesis
Description
Series/Report No
Department
Civil Engineering
Organization
NA
Identifiers
NPS Report Number
Sponsors
Funder
NA
Format
iii, 19 p.