Using Human-Centered Design to Improve Inspector-Instructor Selection, Training, and Support
Loading...
Authors
Aten, Kathryn
Salem, Anita
Gallenson, Ann
Subjects
energy
fuel connectors
optimization
network flow models
fuel connectors
optimization
network flow models
Advisors
Date of Issue
2016
Date
Period of Performance: 09/30/2015-3/31/2017
Publisher
Monterey, California. Naval Postgraduate School
Language
Abstract
As part of a Human-Centered Design process for improving the functioning of I-I, a distributed design team conducted a series of site observations and interviews with I-I personnel, Reservists, Career Planners, and Monitors (assignment personnel). The design research uncovered important issues facing the I-I community. These issues included information regarding the perceived value of I-I, the nature of the selection process, the constraints facing Monitors, the need for I-I training, the gaps in operating performance, the need for improved communication, the importance of skill transfer, the desire for addressing job growth, and the impact of the command climate. The team presented these issues for review and used them as a unifying structure for defining the complex problem of ensuring I-I success. The team selected the information and screening processes for improvement and then redesigned them to improve efficiency and effectiveness: • Inform and Educate Marines about I-I duty through a marketing and communication campaign for all Marines with special materials for Monitors and Career Planners. • Improve Independent Duty Screening by improving the I-I checklist and automating the screening, application, and approval process.
Type
Report
Description
Series/Report No
Department
Organization
Naval Research Program
Identifiers
NPS Report Number
NPS-N16-M138-A
Sponsors
Naval Research Program
Prepared for: Marine Forces Reserve IM/KM; Topic Sponsor: Marine Forces Reserve IM/KM; Research POC Robert McGuinness
Prepared for: Marine Forces Reserve IM/KM; Topic Sponsor: Marine Forces Reserve IM/KM; Research POC Robert McGuinness
Funder
NPS-N16-M138-A
Format
Citation
Distribution Statement
Rights
This publication is a work of the U.S. Government as defined in Title 17, United States Code, Section 101. Copyright protection is not available for this work in the United States.