Evaluation of user information satisfaction of the Composite Health Care System
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Authors
Hurd, Lyn Eric
Subjects
Information systems
Satisfaction
Effectiveness
Evaluation
Satisfaction
Effectiveness
Evaluation
Advisors
Zviran, Moshe
Date of Issue
1992-09
Date
March 1991
Publisher
Monterey, California. Naval Postgraduate School
Language
en_US
Abstract
This thesis describes the level of User Information Satisfaction with the Composite Health Care System (CHCS). A short-form User Information Satisfaction Questionnaire, developed by Baroudi and Orlikowski (1988), was administered to CHCS users at the Naval Hospital, Charleston. Dividing the users into three work groups: Physicians, Administrative, and Ancillary personnel; statistically significant differences in satisfaction between groups were found. Overall, physicians were least satisfied and administrative personnel were the most satisfied of the groups. The respondents as a whole showed noticeable differences in satisfaction with factors that comprise User Information Satisfaction. The respondents were dissatisfied with the factor relating to software contractor's services. However, the users were very satisfied with the factor describing local Management Information Department services.
Type
Thesis
Description
Series/Report No
Department
Department of Administrative Sciences
Organization
Naval Postgraduate School
Identifiers
NPS Report Number
Sponsors
Funder
Format
80 p.
Citation
Distribution Statement
Approved for public release; distribution is unlimited.
Rights
This publication is a work of the U.S. Government as defined in Title 17, United States Code, Section 101. Copyright protection is not available for this work in the United States.