NMCI history, implementation, and change
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Authors
Taylor, Gregory S.
Subjects
Advisors
Barrett, Frank
Buddenburg, Rex
Date of Issue
2006-09
Date
Publisher
Monterey, California. Naval Postgraduate School
Language
Abstract
In October of 2000, the Navy's leadership entered a multi-billion dollar IT service contract with a private company to build and maintain the Navy-Marine Corps Intranet (NMCI). The hope was to have the new intranet fully operational in just two years, but the program encountered so many difficulties that, almost six years later, the initial implementation process is still underway. Aside from the unexpectedly high number of applications that needed to be migrated to the new network and the repeated attacks by members of Congress and other government agencies, by far the largest obstacle to NMCI's success has been the end users' resistance to change. The Navy's leaders underestimated the significant cultural change brought on by the implementation of NMCI, and as a result, they were not adequately prepared to deal with the negative user response. After providing a historical account on how NMCI was conceived, planned and delivered, this thesis goes deeper into NMCI's implementation process by recounting the experiences of those who used NMCI at the site level. Once the history and site case study are presented, this thesis ties in the theme of change to show how proper communication can facilitate the success of future transformation initiatives.
Type
Thesis
Description
Series/Report No
Department
Organization
Naval Postgraduate School (U.S.)
Identifiers
NPS Report Number
Sponsors
Funder
Format
xx, 179 p. : ill. (some col.) ;
Citation
Distribution Statement
Approved for public release; distribution is unlimited.