Improving the Navy's material obligation validation response rate
Authors
Anderson, Michael A.
Subjects
Inventory Control Point
Response Rate
Material Validation Obligation
Response Rate
Material Validation Obligation
Advisors
McMasters, Alan W.
Date of Issue
1985-12
Date
Publisher
Monterey, California. Naval Postgraduate School
Language
en_US
Abstract
The purpose of this study was to identify reasons for
customer activity non-response to Material Obligation Validation
(MOV) requests submitted by the Navy Inventory Control
Points (ICP). If the non-response rate can be reduced, significant
savings in procurement and transportation dollars can be
realized. MOV data was extrapolated from ICP files to identify
who the major non-responders to MOV requests were for calendar
year 1984. Each activity was then contacted to ascertain
reasons for non-response. In addition, in-depth interviews
and procedural reviews were conducted with the individuals
responsible for processing MOV requests at the Aviation Supply
Office (ASO), Ships Parts Control Center (SPCC) and the Defense
Automated Addressing System Office (DAASO). There are numerous
reasons identified a~ the ICP, Defense Automated Addressing
System Office (DAASO) and end ~se activity which prevent an
MOV response from getting processed. This study identifies
the potential areas for procedural errors and makes recommendations
for improvement at each level in the MOV process.
Type
Thesis
Description
Series/Report No
Department
Management
Organization
Identifiers
NPS Report Number
Sponsors
Funder
Format
61 p.;28 cm.
Citation
Distribution Statement
Approved for public release; distribution is unlimited.
Rights
This publication is a work of the U.S. Government as defined in Title 17, United States Code, Section 101. Copyright protection is not available for this work in the United States.