TQL: a case study of implementation into the operational fleet.

Abstract

In August of 1990, the CNO released a memorandum to all flag officers to bring Total Quality Leadership (TQL) to the fleet. This thesis is a case study of how an operational command goes about adopting the philosophies ofTQL Discussion of Dr. W.E. Deming's management philosophies and the Navy's Process Improvement Model are presented as background information. The case study presented is offered as a guide for implementation to the operational fleet, as all organizations or commands are unique in many respects. The development of this case and the theories behind TQL have shown one overwhelming factor to be present in all successful TQM/TQL implementations; "commitment from top management is essential for the philosophy to be successful."