ANALYSIS OF THE DEPARTMENT OF VETERANS AFFAIRS’ ABILITY TO REGAIN VETERANS’ TRUST REGARDING HEALTHCARE WAIT TIMES
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Authors
Borges, Yolanda C.
Walker, Maurice
Subjects
veterans
affairs
trust
wait
times
affairs
trust
wait
times
Advisors
Candreva, Philip J.
Eger, Robert J. III
Date of Issue
2018-06
Date
Publisher
Monterey, CA; Naval Postgraduate School
Language
Abstract
This project explores whether or not veterans have regained their trust in the appointment process and wait times for healthcare access at the U.S. Department of Veterans Affairs (VA). We explore the perception of appointments and wait times for veterans prior to and after the whistleblower report of April 2014. Through this research and data analysis, it was not possible to state unequivocally that the VA is regaining its trust with veterans regarding their healthcare appointment wait times.
Type
Thesis
Description
Series/Report No
Department
Business & Public Policy (GSBPP)
Organization
Human Systems Integration (HSI) Certificate Program
Identifiers
NPS Report Number
Sponsors
Funder
Format
Citation
Distribution Statement
Approved for public release; distribution is unlimited.
Rights
This publication is a work of the U.S. Government as defined in Title 17, United States Code, Section 101. Copyright protection is not available for this work in the United States.