Aligning salary expense and workload output in a complex military medical system

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dc.contributor.advisorButtrey, Samuel E.
dc.contributor.authorBills, Randy K.
dc.contributor.corporateNaval Postgraduate School (U.S.)
dc.contributor.departmentOperations Research (OR)
dc.contributor.secondreaderBarton, Laura
dc.date.accessioned2012-03-14T17:32:25Z
dc.date.available2012-03-14T17:32:25Z
dc.date.issued2004-06
dc.description.abstractThe National Naval Medical Center (NNMC), Bethesda, Maryland, set as a strategic goal the improvement of internal efficiency among its many clinical activities. Clinical services lacked the ability to improve their statistical process, which relied on workload and expense data. Since the data systems had removed provider identifiers, it was impossible to produce data on provider productivity and efficiency. Numerous efforts to improve the clinical staff's efficiency were unsuccessful because of data integration limitations. Clinical service managers could not review their clinical service staff roster nor maintain the correct coding of personnel because they did not have access to the Standard Personnel Manpower System (SPMS). The step-wise approach business plan described in this thesis outlines the steps taken to generate productivity and efficiency feedback reports. These reports provided the clinical managers the necessary performance metrics to determine on a monthly basis how effectively their clinical services were operating.en_US
dc.description.distributionstatementApproved for public release; distribution is unlimited.
dc.description.serviceLieutenant, United States Naval Reserveen_US
dc.description.urihttp://archive.org/details/aligningsalaryex109451602
dc.format.extentxxviii, 163 p. : ill. (some col.) ;en_US
dc.identifier.urihttps://hdl.handle.net/10945/1602
dc.publisherMonterey, CA; Naval Postgraduate Schoolen_US
dc.rightsThis publication is a work of the U.S. Government as defined in Title 17, United States Code, Section 101. Copyright protection is not available for this work in the United States.en_US
dc.subject.lcshClinicsen_US
dc.subject.lcshAdministrationen_US
dc.subject.lcshEmployeesen_US
dc.subject.lcshClinic managersen_US
dc.subject.lcshHealth services administratorsen_US
dc.titleAligning salary expense and workload output in a complex military medical systemen_US
dc.typeThesisen_US
dspace.entity.typePublication
etd.thesisdegree.disciplineOperations Researchen_US
etd.thesisdegree.grantorNaval Postgraduate Schoolen_US
etd.thesisdegree.levelMastersen_US
etd.thesisdegree.nameM.S. in Operations Researchen_US
etd.verifiednoen_US
relation.isDepartmentOfPublication58745961-c46a-45ad-ae9c-d139d1ba1041
relation.isDepartmentOfPublication.latestForDiscovery58745961-c46a-45ad-ae9c-d139d1ba1041
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