HIELERAS OR DAY CARE: ADDRESSING ORGANIZATIONAL CULTURE IN U.S. CUSTOMS AND BORDER PROTECTION
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Authors
Henry Pearson, Cassidy R.
Subjects
CBP
organizational change
organizational culture
juveniles
detention conditions
demographic change
change management
organizational change
organizational culture
juveniles
detention conditions
demographic change
change management
Advisors
Matei, Cristiana
Aten, Kathryn J.
Date of Issue
2024-09
Date
Publisher
Monterey, CA; Naval Postgraduate School
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Abstract
Over the last 20 years, the global external environment shaping U.S. Customs and Border Protection (CBP) operations has drastically changed. The number of migrants seeking entry to the United States at the Southwest border has skyrocketed and includes more children and family units instead of single males. This thesis explores how CBP can adapt its organizational culture to better align with the shift in the external environment to improve juvenile detention conditions. It analyzes the external environment using a Political, Economic, Social, Technological, Environmental, and Legal (PESTEL) framework. Then, it examines the CBP’s organizational culture, focusing on its artifacts, values, and basic assumptions. CBP has a traditional, paramilitary culture focusing on protection and security, not the caretaking of minors; traditional in both the long history of CBP as a law enforcement organization and an organization with a conventional structure. Due to environmental changes, CBP must adapt and leverage its organizational culture to meet a broader mission. This thesis ultimately concludes that leadership in CBP needs to recognize the need for change and adapt to the new environment. It can adapt by making lateral connections between internal components, changing the way it recruits to focus on other mission sets (not just protection), and modifying the language used by employees.
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Thesis
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Distribution Statement
Distribution Statement A. Approved for public release: Distribution is unlimited.
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This publication is a work of the U.S. Government as defined in Title 17, United States Code, Section 101. Copyright protection is not available for this work in the United States.