Annual Accountability Report 2012

Abstract

This year, Information Technology and Communications Services (ITACS) focused on improving its customer service. A December 2011 campus-wide customer satisfaction survey provided a valuable framework for guiding ITACS’ initiatives by validating the department’s successful efforts (second highest in support services) and noting areas for improvement. Despite challenges - an institutional inspection by the Naval Inspector General, and the losses of Capt. Alan Poindexter, Dean of Students, a close colleague in Electrical and Computer Engineering, Retired Cmdr. Dave Neeley, and the architect of the university’s network, Dave Norman - ITACS reinvigorated its commitment to serving the faculty, students and staff at the Naval Postgraduate School (NPS).