Total Quality Management : a management philosophy for providing high quality construction
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Authors
Beckwith, Paul D.
Subjects
NA
Advisors
Date of Issue
1992
Date
Publisher
Monterey California. Naval Postgraduate School
Language
en_US
Abstract
Total Quality Management (TQM) is not a new concept. However, its use in my construction company is. Only recently (within the past ten years or so) have American companies started to realize the potential of TQM as a means of ensuring high quality products and services. With this realization has come implementation in manufacturing and service companies. A commercial construction company, like any other business, must provide a top quality finished product to its customer if it intends to stay in business. TQM is one way to work to that end. This report explores the quality problems facing my fictitious construction company, which I believe are fairly typical among the commercial construction industry, existing management methods, and the TQM method to ensure top quality production. It will be shown why I believe TQM or a variation thereof is the best method for controlling the quality of products and service during the construction process. Under the philosophy of TQM, we build quality into the finished product
Type
Thesis
Description
CIVINS (Civilian Institutions) Thesis document
Series/Report No
Department
NA
Organization
Identifiers
NPS Report Number
Sponsors
Funding
NA
Format
43 p.;28 cm.
Citation
Distribution Statement
Rights
This publication is a work of the U.S. Government as defined in Title 17, United States Code, Section 101. Copyright protection is not available for this work in the United States.