Experimental assessment of an innovation knowledge system for decision support
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Authors
Nissen, Mark E.
Subjects
Business process re-engineering
Innovation
Knowledge engineering
Industrial design
Software engineering
Innovation
Knowledge engineering
Industrial design
Software engineering
Advisors
Date of Issue
2005
Date
Publisher
Monterey, California: Naval Postgraduate School.
Language
Abstract
Purpose – Today, a second generation of computer-based innovation tools employs knowledge
systems technology to automate and support key intellectual activities required for effective process
design. But a central question remains as to the effectiveness of innovation through such knowledge
systems. The research described in this paper is focused on testing the effectiveness of
knowledge-based process-innovation systems.
Design/methodology/approach – One such system called “KOPeR-lite” is employed as a platform
for experimentation to assess the relative efficacy of process designs generated by people using this
tool versus that of designs developed by people without it.
Findings – Performing in a decision-support role, KOPeR-lite helps people to perform comparatively
well in certain respects, but human subjects without this tool outperform their KOPeR-lite-supported
counterparts in others.
Originality/value – The results provide evidence to support some claims of innovation efficacy
through knowledge systems, and they offer insight into the relative strengths and weaknesses of
knowledge systems in the innovation domain. This study further opens up new lines of research and
highlights implications for process design and practice, including issues associated with leading
adoption of knowledge system technology and extension of innovation-support systems such as
KOPeR-lite.
Type
Article
Description
The article of record as published may be located at http://dx.doi.org/10.1108/14637150510619821
Series/Report No
Department
Information Sciences (IS)
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Distribution Statement
Rights
This publication is a work of the U.S. Government as defined in Title 17, United States Code, Section 101. Copyright protection is not available for this work in the United States.