An investigation of a process by which a division officer can gain empathy with his men
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Authors
Briscoe, Philip
Subjects
Content analysis
division officer
empathy
pentad
understanding
division officer
empathy
pentad
understanding
Advisors
Butler, Phillip N.
Date of Issue
1979-12
Date
Publisher
Monterey, California: U.S. Naval Postgraduate School
Language
en_US
Abstract
The ability of the division officer to empathize or "know
his men" plays an important role in his establishment of an
efficient and effective division. This study reviews six
seminal theories of empathy and investigates a proposed process
for use by the division officer to enhance his ability to
"know his men." The process investigated is called the pentad.
It involves performing a content analysis on interpersonal
communications. The analysis should reveal which of five
terms—act, scene, agent, agency, or purpose—the subordinate
feels is dominant in his personal situation. This knowledge
should allow the division officer to respond in an empathic
manner. An analysis of forty personal interviews with detention
center confinees revealed that they referenced primarily
three of the terms—the act, the scene, and the agent. The
study concludes that the pentad can be used by the division
officer as a method of content analysis in reference to these
three terms.
Type
Thesis
Description
Series/Report No
Department
Management
Organization
Naval Postgraduate School (U.S.)
Identifiers
NPS Report Number
Sponsors
Funder
Format
Citation
Distribution Statement
Approved for public release; distribution is unlimited.