Successful achievement of TQL in DoN activities
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Authors
Craft, Michael J.
Subjects
Advisors
Hocevar, Susan P.
Wargo, Linda
Date of Issue
1993-06
Date
Publisher
Monterey, California. Naval Postgraduate School
Language
en_US
Abstract
The primary objective of this thesis is to investigate the continued achievements and to identify any barriers to implementing Total Quality Leadership (TQL) in three Department of the Navy (DoN) organizations that had participated in Carolyn Applegate's thesis which was completed in September 1991. Phone interviews were conducted to gather data regarding to current status. Follow tip interviews were also conducted on specific innovative practices noted by Carolyn Applegate in order to evaluate their current status. Additionally, a questionnaire was distributed throughout the activities. This questionnaire was used to determine the perceptions that employees had about their respective organizations with regards to each aspect of quality management. Conclusions reached were that initial implementation of TQL at all three activities was successful and that ongoing refinements are being identified and implemented. Critical factors in successful implementation were top management commitment and involvement, extensive 'top/down' training, innovative methods of expanding employee's roles through empowerment, self- managing teams, and joint teams
Type
Thesis
Description
Series/Report No
Department
Management
Organization
Naval Postgraduate School (U.S.)
Identifiers
NPS Report Number
Sponsors
Funder
Format
112 p.
Citation
Distribution Statement
Approved for public release; distribution is unlimited.