A process for making on-going improvements for dispensing medication: using a TQM approach
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Authors
Bosch, Bradley R.
Subjects
TQM
Queueing
Scheduling
Material handling
Queueing
Scheduling
Material handling
Advisors
Trietsch, Dan
Date of Issue
1991-06
Date
June 1991
Publisher
Monterey, California. Naval Postgraduate School
Language
en_US
Abstract
This thesis is an examination of the workflow process of the outpatient pharmacy at Silas B. Hays Army Community Hospital and stresses a TQM approach to identify acceptable improvement strategies. Through the application of statistical, technical and managerial techniques, an analysis is made for determining more effective and efficient methods for dispensing medication to the medical beneficiaries of the Army's Fort Ord region. A detailed description of the outpatient pharmacy's operations define the parameters in which the operating manager's strategies must perform. This study is to facilitate the process for making on-going improvements and assist in creating a strategic integrating management system to achieve the goals of the hospital's administration and of the pharmacy department.
Type
Thesis
Description
Series/Report No
Department
Department of Administrative Sciences
Organization
Naval Postgraduate School
Identifiers
NPS Report Number
Sponsors
Funder
Format
59 p.
Citation
Distribution Statement
Approved for public release; distribution is unlimited.
Rights
This publication is a work of the U.S. Government as defined in Title 17, United States Code, Section 101. Copyright protection is not available for this work in the United States.