An analysis of the effectiveness of electronic mail in the United States Coast Guard
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Authors
Day, Robert E., Jr.
Subjects
Electronic mail
Effectiveness
Communication channels
Office automation
Effectiveness
Communication channels
Office automation
Advisors
Suchan, James E.
Date of Issue
1988-06
Date
June 1988
Publisher
Monterey, California. Naval Postgraduate School
Language
en_US
Abstract
This study investigates and analyzes the effectiveness of electronic mail as a communication channel in the United States Coast Guard. The study develops and uses a multi-perspective approach to measure effectiveness; channel effectiveness is measured from an organizational, technical, and personal perspective. The concept of perceived effectiveness is used to measure effectiveness within each the multi-perspectives. The study uses input data from survey forms returned by 108 Coast Guard Officers, Civilian, and Enlisted personnel stationed at United States Coast Guard Headquarters, Washington D.C. The study arrives at several statistically significant conclusions on how the Coast Guard should evaluate, design, and manage communication systems such as electronic mail in order to maximize effectiveness.
Type
Thesis
Description
Series/Report No
Department
Administrative Sciences
Organization
Naval Postgraduate School (U.S.)
Identifiers
NPS Report Number
Sponsors
Funding
Format
Citation
Distribution Statement
Approved for public release; distribution is unlimited.
Rights
This publication is a work of the U.S. Government as defined in Title 17, United States Code, Section 101. Copyright protection is not available for this work in the United States.