The effect of computerization on production in administrative offices : a comparative analysis
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Authors
John, Michael O.
Subjects
Advisors
Haga, William J.
Date of Issue
1991-06
Date
1990-09
Publisher
Monterey, CA; Naval Postgraduate School
Language
Abstract
Using a one-group pretestposttest pre-experimental research design and data collected by questionnaire and taken from archival sources, this study found that while an organization's outputs increased from 28% to 32% after computer support of clerical tasks, labor inputs declined 21%. The findings here support the notion that office automation and word processing in particular, enhanced productivity. These findings do not support a growing concern among investors in office automation that it is counterproductive.
Type
Thesis
Description
Series/Report No
Department
Information Systems
Organization
Identifiers
NPS Report Number
Sponsors
Funding
Format
vi, 67 p. ill.
Citation
Distribution Statement
Approved for public release; distribution is unlimited.
Rights
This publication is a work of the U.S. Government as defined in Title 17, United States Code, Section 101. Copyright protection is not available for this work in the United States.