How does the supply requisitioning process affect average customer wait time on board U.S. Navy Destroyers?
Loading...
Authors
Saucedo, Pamela
Phillips, Andrew
Subjects
Requisition Process
Average Customer Wait Time
Logistics Response Time
Average Customer Wait Time
Logistics Response Time
Advisors
Ferrer, Geraldo
Dixon, Michael
Date of Issue
2013-06
Date
Jun-13
Publisher
Monterey, California: Naval Postgraduate School
Language
Abstract
The Navys current inventory and requisition management procedures for issuing repair parts onboard ships have remained relatively unchanged for decades. As a result of current practices, many ships are experiencing higher average customer wait times (ACWT) for repair parts onboard ship. The U.S. Navy has identified the need to reduce this wait time in order to complete shipboard repairs faster and increase readiness levels across the fleet. Applying a six sigma define, measure, analyze, improve and control (DMAIC) process approach, this report describes current procedures from initial demand to issue of repair parts, including collecting and analyzing quantitative and qualitative data. Recommendations and conclusions are offered to improve the overall process, identify bottlenecks, improve response time to demand, and reduce shipboard procedure inefficiencies.
Type
Thesis
Description
Series/Report No
Department
Graduate School of Business & Public Policy (GSBPP)
Organization
Identifiers
NPS Report Number
Sponsors
Funder
Format
Citation
Distribution Statement
Approved for public release; distribution is unlimited.
Rights
This publication is a work of the U.S. Government as defined in Title 17, United States Code, Section 101. Copyright protection is not available for this work in the United States.