A study of novice systems analysts' problem solving behaviors using protocol analysis
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Authors
Baker, Robert E., Jr.
Subjects
Novice systems analysts
Protocol analysis
Expert-novice differences
Problem solving behaviors
Protocol analysis
Expert-novice differences
Problem solving behaviors
Advisors
Ramesh, Balasubramaniam
Date of Issue
1992-09
Date
September 1992
Publisher
Monterey, California. Naval Postgraduate School
Language
en_US
Abstract
The purpose of this research was to determine the problem solving behaviors of novice systems analysts during the design process. Using protocol analysis, this research found that novice analysts like their expert counterparts used an iterative problem solving process. However, unlike expert analysts, they exhibited typical working behavior that tended to focus directly on the task at hand while overlooking larger but pertinent issues.
Type
Thesis
Description
Series/Report No
Department
Department of Administrative Sciences
Organization
Naval Postgraduate School
Identifiers
NPS Report Number
Sponsors
Funder
Format
63 p.
Citation
Distribution Statement
Approved for public release; distribution is unlimited.
Rights
This publication is a work of the U.S. Government as defined in Title 17, United States Code, Section 101. Copyright protection is not available for this work in the United States.