COMMUNITY OF PRACTICE MODEL TO ENHANCE U.S. NAVY FULL-TIME SUPPORT INFORMATION TECHNOLOGY TRACK PERFORMANCE
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Authors
Mottaleb, Ayman M.
Subjects
community of practice
CoP
knowledge management
Navy Reserve
information technology
information systems
U.S. Navy Full-Time Support
FTS
IT track
FTS-IT
CoP
knowledge management
Navy Reserve
information technology
information systems
U.S. Navy Full-Time Support
FTS
IT track
FTS-IT
Advisors
Cook, Glenn R.
Bergin, Richard D., IV
Date of Issue
2021-06
Date
Publisher
Monterey, CA; Naval Postgraduate School
Language
Abstract
In this case study, the researcher investigates applying the community of practice (CoP) principles to the U.S. Navy Full-Time Support officers’ community serving in the IT Track (FTS-IT). This study shows how implementing CoP will improve the collaboration, training, and development of the members of the FTS-IT. This study follows a strict qualitative approach; therefore, the data collected were based on the theoretical foundations of the CoP and interviews. The participants were selected using purposive sampling methodology from a group of experts in IT and talent management. The purposive sampling methodology used in this study is non-random, and the selection of participants depends on the quality of knowledge they would provide to enrich the research depth and breadth. The interviews were in the form of open-ended questions and directed in a conversational style. The CoP model suggested in this study should not be regarded as a mere outcome; it is recommended to serve as the FTS-IT community’s means to help its members develop, train, mentor, and network. Furthermore, the proposed CoP model is supported by virtual platforms and technologies to ensure capturing, storing, and transferring knowledge among the FTS-IT members.
Type
Thesis
Description
Series/Report No
Department
Information Sciences (IS)
Organization
Identifiers
NPS Report Number
Sponsors
Funder
Format
Citation
Distribution Statement
Approved for public release. Distribution is unlimited.
Rights
This publication is a work of the U.S. Government as defined in Title 17, United States Code, Section 101. Copyright protection is not available for this work in the United States.