An external stakeholder analysis of a United States Army Directorate of Contracting
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Authors
Hannon, Timothy E.
Subjects
Organizational Effectiveness
External Environment of an Organization
Stakeholder Questionnaire
External Stakeholder Analysis
Stakeholder Management
Contracting
External Environment of an Organization
Stakeholder Questionnaire
External Stakeholder Analysis
Stakeholder Management
Contracting
Advisors
Hocevar, Susan P.
Cuskey, Jeffrey R.
Date of Issue
2004-12
Date
Publisher
Monterey, CA; Naval Postgraduate School
Language
Abstract
The purpose of a United States Army Directorate of Contracting (DOC) is to award or execute contracts for supplies or services and perform post-award contract administration functions for the Army installation and Army units stationed at the installation. The DOC accomplishes its purpose within the context of the Federal Acquisition System's Vision, which is to deliver on a timely basis the best value product or service to the customer, while maintaining the public's trust and fulfilling public policy objectives. A DOC must consider many external stakeholders to achieve its purpose. The basic premise of this thesis research is to improve a DOC's organizational effectiveness through the examination of its external environment, particularly, external stakeholders. The concept of stakeholder management concentrates on an organization's need to consider its relationships with specific stakeholder groups. An organization's ability to satisfy the desires of key stakeholders, meeting the stakeholders' criteria, is the key to an effective organization. Data were gathered from 15 government stakeholders and 14 contractors using a questionnaire that addressed such questions as: What are your organizations expectations and requirements of the DOC? How well did the DOC meet your needs and expectations? Does your organization control a resource needed by the DOC? The thesis summarizes findings and provides recommendations. The overall benefit of this thesis research is improved environmental awareness, which enables the DOC to become more effective in achieving its mission and meeting the desires of its external stakeholders.
Type
Thesis
Description
Series/Report No
Department
Organization
Naval Postgraduate School (U.S.)
Identifiers
NPS Report Number
Sponsors
Funder
Format
xx, 159 p. ;
Citation
Distribution Statement
Approved for public release; distribution is unlimited.
Rights
This publication is a work of the U.S. Government as defined in Title 17, United States Code, Section 101. Copyright protection is not available for this work in the United States.