Evaluation of user information satisfaction of the Automated Quality of Care Evaluation Support System

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Authors
Booth, James Runyan
Bryant, John Linwood, Jr.
Subjects
Information systems
Measurement
Satisfaction
Effectiveness
Evaluation
Advisors
Zviran, Moshe
Date of Issue
1992-09
Date
September 1991
Publisher
Monterey, California. Naval Postgraduate School
Language
en_US
Abstract
This thesis investigates the level of User Information Satisfaction of the Automated Quality of Care Evaluation Support System (AQCESS) and the Composite Health Care System (CHCS). A User Information Satisfaction questionnaire was administered to AQCESS users at Silas B. Hays (Army) Hospital, Fort Ord, California and the Naval Hospital, Pensacola, Florida. The findings from the AQCESS system are compared to the obtained from the CHCS system at Naval Hospital, Charleston, South Carolina. Significant differences in satisfaction between work groups were found. Overall, physicians were least satisfied and administrative personnel were the most satisfied of the groups.
Type
Thesis
Description
Series/Report No
Department
Department of Administrative Sciences
Organization
Naval Postgraduate School
Identifiers
NPS Report Number
Sponsors
Funder
Format
176 p.
Citation
Distribution Statement
Approved for public release; distribution is unlimited.
Rights
This publication is a work of the U.S. Government as defined in Title 17, United States Code, Section 101. Copyright protection is not available for this work in the United States.
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