Publication:
Market-Based Government: Lessons Learned from Five Cases

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Authors
Lucyshyn, William
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Date of Issue
2012
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Abstract
On August 4, 2004, the Internal Revenue Service (IRS) announced that the Media and Publications Division (MPD) would reduce its staffing by 60 percent and close two of its three operating locations. At the same time they anticipated that overall performance would improve. How is that possible? The key is competition.
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Book Chapter
Description
Chapter 6: Market-Based Government: Lessons Learned from Five Cases
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Graduate School of Business & Public Policy (GSBPP)
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This publication is a work of the U.S. Government as defined in Title 17, United States Code, Section 101. Copyright protection is not available for this work in the United States.
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