Planning and implementing Total Quality Management (TQM) in a Naval service organization : a case study of Fleet Numerical Oceanography Center James Lee Caro.
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Authors
Caro, James Lee.
Subjects
Total Quality Management (TQM)
implementation strategy
organizational change
case study
management control system
organizaitonal analysis or assessment
strategic
implementation strategy
organizational change
case study
management control system
organizaitonal analysis or assessment
strategic
Advisors
Suchan, James E.
Date of Issue
1990-12
Date
1990-12
Publisher
Monterey, California: Naval Postgraduate School
Language
Abstract
A Chief of Naval Operations (CNO) initiative in 1989 prompted Fleet Numerical Oceanography Center (FNOC) to request that an organizational study of their operations be conducted and a strategy for implementing Total Quality Management (TQM) be developed. This thesis provided that study. The study's goal was to determine FNOC's readiness to accept TQM. And if they were assessed as ready, to tailor a TQM implementation plan to their needs. Furthermore, a case was provided to help others wrestle with the readiness and implementation issues. The study used a two-phased approach to assess FNOC. The first phase was a review of the current practitioner-oriented management literature about TQM, change theory, and strategic management. The second phase was followed by an on- site field study of FNOC itself, including an Organizational Assessment Survey and personnel interviews. This phase provided an organizational assessment of its strengths and weaknesses that might help or hamper TQM implementation.
Type
Thesis
Description
Series/Report No
Department
Administrative Sciences
Organization
Naval Postgraduate School (U.S.)
Identifiers
NPS Report Number
Sponsors
Funder
Format
ix, 108 p. ill.
Citation
Distribution Statement
Approved for public release; distribution is unlimited.
Rights
This publication is a work of the U.S. Government as defined in Title 17, United States Code, Section 101. Copyright protection is not available for this work in the United States.