Understanding Patterns of Team Collaboration Employed to Solve Unique Problems / 13th International Command and Control Research & Technology Symposium, "C2 for Complex Endeavors"
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Authors
Hutchins, Susan G.
Kendall, Anthony
Bordetsky, Alex
Subjects
Advisors
Date of Issue
2008-06
Date
17-19 June 2008
Publisher
Monterey, California. Naval Postgraduate School
Language
Abstract
‘Macrocognition’ is a nascent area of knowledge engineering that focuses on
understanding how cognition emerges in natural environments. One goal for
studying macrocognition is to understand the complexity entailed in inter- and
intra-individual cognition. The goal of the research reported here is to better
understand how team collaboration influences and facilitates the team’s task
performance. In this paper we describe our analysis of several complex team
collaboration tasks: (a) firefighters from the Fire Department of New York on
September 11, 2001, (b) air warfare teams on an Aegis ship, and (c) the team
collaboration entailed in conducting Maritime Interdiction Operations. Team
communications that transpired during three complex problem solving situations were analyzed to understand how teams collaborate to create new knowledge and decide on a course of action during complex, one-of-a-kind problems. Communications were analyzed using definitions of cognitive processes included in a conceptual model of team collaboration. These processes include: (1) individual knowledge building, (2) developing knowledge interoperability, (3) developing team shared understanding, and (4) team consensus. The way the team’s cognitive behavior maps to the model of team collaboration is discussed along with differences in patterns of collaboration for different decision-making domains.
Type
Article
Description
Tracks in priority order: Topic 4: Cognitive and Social Issues; Topic 1: C2 Concepts,
Theory, and Policy; Topic 9: Collaborative Technologies for Network-Centric Operations
Series/Report No
Department
Identifiers
NPS Report Number
Sponsors
Funder
funded by the Office of Naval Research, Collaboration and Knowledge Integration Program, Dr. Mike Letsky
Format
Citation
13th International Command and Control Research and Technology Symposia (ICCRTS 2008), 17-19 Jun
2008, Seattle, WA
Distribution Statement
Approved for public release; distribution is unlimited.