A comparative analysis of Total Quality Management and compliance inspections as the control mechanism for the Coast Guard's afloat centralized supply system
Loading...
Authors
Atkins, Vincent B.
Thien, Robert S.
Subjects
Control systems
Inspections
TQM
Parallel learning structures
Coast Guard
Inspections
TQM
Parallel learning structures
Coast Guard
Advisors
Hocevar, Susan Page
Thomas, Gail Fann
Date of Issue
1992-12
Date
December 1992
Publisher
Monterey, California. Naval Postgraduate School
Language
en_US
Abstract
This thesis examines the Cost Guard's current compliance-oriented inspections and considers Total Quality Management (TQM) as an alternative control mechanism aboard the Coast Guard's High Endurance Cutters. This cooperative analysis is based on a review of applicable literature and data gained through field interviews. The Coast Guard's use of an overlay structure to increase innovation is analyzed. Research on parallel learning structures suggests that questions remain about the impact such structures may have on transforming Coast Guard culture. A comparative analysis is used to weigh the merits of compliance systems and the self-control mechanisms of The Quality Advantage, the Coast Guard variant of TQM. A basic model of control serves as a framework for comparison. Significant differences in philosophy, control processes, and results are noted. The major goals of organizational efficiency and innovativeness are impacted differently by the two systems.
Type
Thesis
Description
Series/Report No
Department
Department of Administrative Sciences
Organization
Naval Postgraduate School
Identifiers
NPS Report Number
Sponsors
Funder
Format
200 p.
Citation
Distribution Statement
Approved for public release; distribution is unlimited.
Rights
This publication is a work of the U.S. Government as defined in Title 17, United States Code, Section 101. Copyright protection is not available for this work in the United States.