Measuring Service Contract Performance: Preliminary Findings on Effects of Service Complexity, Managerial Capacity, and Prior Relationship
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Authors
Sanders, Greg
Roberts, Jonathan
Subjects
Advisors
Date of Issue
2019-04-30
Date
Publisher
Monterey, California. Naval Postgraduate School
Language
Abstract
Services contracts have a distinct set of challenges relating to the uncertainty and the challenges of measuring performance. Past researchers identified three overarching characteristics of interest: service complexity, management capacity, and the relationship between the buyer and the contractor. Researchers have often turned to surveys of government contracting personnel to take on the challenge of measuring service contract performance. This report takes a large-dataset, quantitative approach to looking at service contract outcomes derived from information in the publicly available Federal Procurement Data System. This iteration of the report focuses on a newly developed outcome: the extent to which the government exercised available options as an indication of positive performance outcomes.
Type
Report
Description
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Department
Organization
Identifiers
NPS Report Number
SYM-AM-19-074
Sponsors
Naval Postgraduate School Acquisition Research Program
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Format
Citation
Distribution Statement
Rights
This publication is a work of the U.S. Government as defined in Title 17, United States Code, Section 101. Copyright protection is not available for this work in the United States.