Measuring Service Contract Performance: Preliminary Findings on Effects of Service Complexity, Managerial Capacity, and Prior Relationship

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dc.contributor.authorSanders, Greg
dc.contributor.authorRoberts, Jonathan
dc.contributor.corporateAcquisition Research Program (ARP)
dc.date.accessioned2019-08-27T18:37:01Z
dc.date.available2019-08-27T18:37:01Z
dc.date.issued2019-04-30
dc.description.abstractServices contracts have a distinct set of challenges relating to the uncertainty and the challenges of measuring performance. Past researchers identified three overarching characteristics of interest: service complexity, management capacity, and the relationship between the buyer and the contractor. Researchers have often turned to surveys of government contracting personnel to take on the challenge of measuring service contract performance. This report takes a large-dataset, quantitative approach to looking at service contract outcomes derived from information in the publicly available Federal Procurement Data System. This iteration of the report focuses on a newly developed outcome: the extent to which the government exercised available options as an indication of positive performance outcomes.en_US
dc.description.sponsorshipNaval Postgraduate School Acquisition Research Programen_US
dc.identifier.npsreportSYM-AM-19-074
dc.identifier.urihttps://hdl.handle.net/10945/62915
dc.publisherMonterey, California. Naval Postgraduate Schoolen_US
dc.relation.ispartofseriesAcquisition Research Symposium
dc.rightsThis publication is a work of the U.S. Government as defined in Title 17, United States Code, Section 101. Copyright protection is not available for this work in the United States.en_US
dc.titleMeasuring Service Contract Performance: Preliminary Findings on Effects of Service Complexity, Managerial Capacity, and Prior Relationshipen_US
dc.typeReporten_US
dspace.entity.typePublication
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