A case study of introducing innovation through design
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Authors
Johnston, Kevin L.
Featherstone, Robert W.
Subjects
Design thinking
innovation
change management
case study
wicked problems
innovation
change management
case study
wicked problems
Advisors
Barrett, Frank J.
Date of Issue
2014-03
Date
Mar-14
Publisher
Monterey, California: Naval Postgraduate School
Language
Abstract
In September of 2013, senior submarine officers from across the United States Navy Submarine Force converged on Naval Station Pearl Harbor to participate in a collaborative, design thinking workshop. The overarching goal of this workshop, titled the Executive Tactical Advancements for the Next Generation Forum, was to leverage the knowledge and creativity of current and post-command submarine officers to address the unique needs of the commander through the incorporation of new technologies. The result of the forum was 11 innovative solutions to improve command effectiveness. As more of the problems of the world continue to become wicked, it is ever more important to have the ability to generate solutions using a collaborative approach to leverage the wisdom and creativity of the collective. While this technique is useful for determining unique solutions to complex problems, actually incorporating those solutions into an existing organization requires skillful execution of change management. The forum provided a unique opportunity to construct a case study demonstrating that design thinking can be used to spark innovation and change, offering Defense Department leadership an opportunity to explore alternative problem-solving methods and their application to the military environment.
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Thesis
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Department
Information Sciences (IS)
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Distribution Statement
Approved for public release; distribution is unlimited.
Rights
This publication is a work of the U.S. Government as defined in Title 17, United States Code, Section 101. Copyright protection is not available for this work in the United States.