Publication:
OPERATING METRICS THAT EFFECTIVELY AND EFFICIENTLY MEASURE CONTRACT PERFORMANCE OPERATIONS WITHIN AN ORGANIZATION

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Authors
Downer, Jammie
Subjects
metrics
performance
contracts
Navy
compliance
management
effective
efficient
Fleet Logistics Center San Diego
Fleet Logistics Center Norfolk
Advisors
Yoder, Elliott C.
Date of Issue
2019-12
Date
Publisher
Monterey, CA; Naval Postgraduate School
Language
Abstract
The objective of this thesis is to identify and develop an efficient and effective metric that can be used by contracting organizations to better manage their internal operating procedures. This is achieved by reviewing naval organizations procurement processes, contract management, and governing doctrine used to manage program performance from cradle to grave. I also analyze how industry uses metrics to track performance and provide examples of dashboard metrics models for naval entities to implement within contracting departments. Through this analysis, I recommend a universal metric system that can be beneficial to contracting entities for measuring effectiveness and efficiency within their departments. Due to the broad scope of the topic, in terms of military branches, this thesis focuses primarily on Navy organizations.
Type
Thesis
Description
MBA Professional Project
Department
Graduate School of Defense Management (GSDM)
Identifiers
NPS Report Number
Sponsors
Funder
Format
Citation
Distribution Statement
Rights
This publication is a work of the U.S. Government as defined in Title 17, United States Code, Section 101. Copyright protection is not available for this work in the United States.
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