Publication:
Using the fire service to build community engagement

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Authors
Garrels-Bates, Melanie J.
Subjects
community engagement
volunteer
fire service
CERT
Advisors
Dahl, Erik
Date of Issue
2018-03
Date
Mar-18
Publisher
Monterey, California: Naval Postgraduate School
Language
Abstract
Modern American society lacks active citizen engagement in disaster preparedness. Membership in social and religious organizations, too, is declining. FEMA has acknowledged that it can no longer sustain response and recovery without a whole-community approach, yet efforts to engage citizens in the process of preparedness are limited; first responders alone are responsible for the success or failure of a disaster response. What can the career fire services do to better engage citizens so that communities can support themselves in times of disaster? Using a case study approach, this thesis analyzes Community Emergency Response Team (CERT) programs from two fire departments to determine which parts of the programs produced more engaged citizens. A critical component of citizen engagement is a dynamic and dedicated fire department liaison who can keep volunteers coming back to the organization.
Type
Thesis
Description
Includes supplementary material
Series/Report No
Department
National Security Affairs (NSA)
Organization
Identifiers
NPS Report Number
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Funder
Format
Citation
Distribution Statement
Approved for public release; distribution is unlimited.
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Copyright is reserved by the copyright owner.
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