Publication:
The Department of Homeland Security’s pursuit of data-driven decision making

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Authors
King, Robert C., III
Subjects
organizational change
management integration
DHS Management Directorate
Leavitt’s Diamond
systems modernization
data consolidation
data warehousing
business Intelligence
Advisors
Bellavita, Christopher
Date of Issue
2015-12
Date
Dec-15
Publisher
Monterey, California: Naval Postgraduate School
Language
Abstract
: Lack of management integration is hindering the Department of Homeland Security’s ability to conduct oversight and perform accurate assessments of its mission support functions. The DHS Under Secretary of Management and the Department’s Management Directorate have been tasked with creating a unity of effort aimed at integrating the department’s management functions via technology strategies that capture data and use it to make informed decisions. This thesis explores these strategies as the Department makes strides towards removing itself from the GAO’s classification of DHS as high-risk—a categorization due in part to DHS’s inability to integrate the disparate management information systems in existence during its creation in 2001. The author conducted interviews with past and present senior executives in an effort to comprehensively explore the various strategies used to accomplish the goal of implementing true data-driven decision-making. The result is identification of impediments and facilitators associated with the ability to drive enterprise-wide change. These findings are then applied against a change management analytical framework, Leavitt’s Diamond. Recognizing that change cannot happen in a vacuum, the findings are analyzed across the dimensions of Leavitt’s Diamond to determine which strategies are most consistently aligned. Ultimately, the results of this thesis are considerations for how the Management Directorate can position and mature its technology strategies in accordance with other organizational dynamics.
Type
Thesis
Description
Series/Report No
Department
National Security Affairs
National Security Affairs
Organization
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NPS Report Number
Sponsors
Funder
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Citation
Distribution Statement
Approved for public release; distribution is unlimited.
Rights
This publication is a work of the U.S. Government as defined in Title 17, United States Code, Section 101. Copyright protection is not available for this work in the United States.
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