Self-ratings of eight factors of quality management at Naval Avionics Center

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Authors
Hocevar, Susan Page
Applegate, Carolyn L.
Thomas, Kenneth Wayne
Subjects
Quality Management
Advisors
Date of Issue
1991-12
Date
1991-12
Publisher
Monterey, California. Naval Postgraduate School
Language
eng
Abstract
The focus of this report is the implementation of Total Quality Management in ten DoD organizations. The Participating organizations were all identified by the Federal Quality Institute as either winners or finalists of the Productivity/Quality Management and Budget. Qualitative data collected included interviews with either top executives or TQM coordinators, documentation of quality management activities. A questionnaire survey was also administered to the executive steering committee of each organization providing a self-assessment of eight dimensions of quality management practices. The report describes the lessons learned, promising practices and the results of the self assessment survey for the participating organizations
Type
Technical Report
Description
Series/Report No
Department
Academic Sciences
Identifiers
NPS Report Number
NPS-AS-92-005PR
Sponsors
Naval Avionics Center, Indianapolis, Indiana.
Funder
n001 6391 wxl 0020
Format
Citation
Distribution Statement
Approved for public release; distribution is unlimited.
Rights
Reproduction of all or part of this report is authorized.
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