Highlights of Total Quality Management in the Department of Defense: lessons learned, quality measurements and innovative practices

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Authors
Applegate, Carolyn L.
Subjects
Total quality management
Quality
Quality measurement
Advisors
Hocevar, Susan Page
Thomas, Kenneth W.
Date of Issue
1990-03
Date
September 1991
Publisher
Monterey, California. Naval Postgraduate School
Language
en_US
Abstract
This thesis aids in understanding the implementation of Total Quality Management (TQM) through both quantitative and qualitative analyses. Interviews were conducted with top executives from ten exemplar organizations within the Department of Defense (DOD). Survey questionnaires on perceptions of quality practices were administered to a sample of 102 representing members of the executive steering committees at the same organizations. Research identifies lessons learned by top executives during TQM implementation, discusses measures of organization-wide quality management, specifies evaluation mechanisms to discern strategic issues vital to a quality focus, and describes the TQM implementation plan. Research also identifies innovative practices such as self-managing work teams, learning centers and productivity gain sharing, which may benefit the top executive during his/her own TQM implementation. Conclusions and recommendations concern maturity of TQM implementations in the DOD, performance appraisal systems and quality assessment tools.
Type
Thesis
Description
Series/Report No
Department
Department of Administrative Sciences
Organization
Naval Postgraduate School
Identifiers
NPS Report Number
Sponsors
Funder
Format
104 p.
Citation
Distribution Statement
Approved for public release; distribution is unlimited.
Rights
This publication is a work of the U.S. Government as defined in Title 17, United States Code, Section 101. Copyright protection is not available for this work in the United States.
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