Exploring the Representation of Complex Processes in Information Intensive Services

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Authors
Apte, Uday
Karmarkar, Uday
Kieliszewski, Cheryl
Leung, Ying Tat
Subjects
Advisors
Date of Issue
2011-06-09
Date
Publisher
Monterey, California: Naval Postgraduate School.
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Abstract
Agenda: Introduction – Information Intensive Services (IIS), Examples of IIS – Two case studies, Characteristics of IIS, Methods of representation of processes in IIS – Six existing methods, Evaluation of methods, Conclusions
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Presentation
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https://hdl.handle.net/10945/40232
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Department
Graduate School of Business & Public Policy (GSBPP)
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Citation
The Art & Science of Service Conference, San Jose, California
Distribution Statement
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This publication is a work of the U.S. Government as defined in Title 17, United States Code, Section 101. Copyright protection is not available for this work in the United States.
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