EVALUATION OF DOD INFORMATION TECHNOLOGY LIFECYCLE INVESTMENTS IN CORE PROCESSES: TELEROBOTS AND LARGE LANGUAGE MODELS IN FORWARD DEPLOYED COMBAT REPAIR
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Authors
Durham, Jonathan S.
Subjects
economics of information technology
management methodology
management of information systems
investment science
financial accounting
Department of Defense information technology investment
investment life cycle
business process management
business process design
business process optimization
telerobotics
naval aviation maintenance
combat depot repair
management methodology
management of information systems
investment science
financial accounting
Department of Defense information technology investment
investment life cycle
business process management
business process design
business process optimization
telerobotics
naval aviation maintenance
combat depot repair
Advisors
Gallup, Shelley P.
Bordetsky, Alex
Housel, Thomas J.
Mun, Johnathan C.
Mortlock, Robert F.
Date of Issue
2024-12
Date
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Monterey, CA; Naval Postgraduate School
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Abstract
This study addresses the challenge of optimally choosing management methodologies at each information technology (IT) investment life cycle phase by assessing the suitability of six standard methodologies to meet the information demands of each life cycle phase when considering new IT to value-optimize core processes. Typically, value-indifferent cost optimization motivates IT investment at sub-corporate for-profit levels, and in non-profit (e.g. DOD) contexts, because common accounting, finance, and economic methodologies fail to account for value produced by IT in core processes. This study aims to provide guidance to decision makers for six methodologies to make optimized value-aware investments in new IT, which lacks historical information upon which to predict outcomes. Without reference to historical information, decision-makers are further challenged to use the six standard management methodologies to forecast core process performance changes, especially return-on-investment (ROI). This research produced a set of guidelines for the use of each methodology at each IT investment life cycle phase that provides the best possible chance of new IT investment to optimize outcomes. A proof-of-concept case using advanced telerobotic systems to enhance the forward deployed combat repair core process was used to demonstrate the guidelines in the context of a new IT opportunity in the IT investment life cycle.
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Distribution Statement
Distribution Statement A. Approved for public release: Distribution is unlimited.
Rights
This publication is a work of the U.S. Government as defined in Title 17, United States Code, Section 101. Copyright protection is not available for this work in the United States.