Determinants of Successful Intranet Implementation: A Comparative Case Study
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Authors
Zolla, George A.
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1998-04-06
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Abstract
Innovative Information Technology (IT) is vital to organizations because it can
produce tremendous financial benefits and create a competitive advantage in the
marketplace. The goal of this paper is to identify importance factors that influence the
implementation of one current innovative IT, organizational intranets.
A literature review of innovation and implementation was conducted to identify
possible determinants and case studies were used to research organizations in the process
of intranet implementation. Two organizations, the Naval Postgraduate School, just
beginning an intranet implementation, and Sandia National Laboratories, nationally
recognized for its recent successful implementation, were selected as comparative sites.
Onsite surveys and interviews were conducted and analyzed. Results of the case studies
suggest four critical determinants for successful intranet implementation: a reliable
internal network, an open information culture, organizational support and an identifiable
champion.
A model that predicates the expected level of successful intranet implementation
based on the interaction of these critical factors is presented for future research.
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Conference Paper
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INFORMS Montreal 98 Paper
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This publication is a work of the U.S. Government as defined in Title 17, United States Code, Section 101. Copyright protection is not available for this work in the United States.