Increasing the process capacity of a knowledge intensive process through the use of process reengineering and knowledge-value added methodologies
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Authors
Baxter, Joseph L.
Campbell, Errol A.
Subjects
Advisors
Steckler, Brian
Housel, Thomas
Date of Issue
2001-09
Date
Publisher
Monterey, California. Naval Postgraduate School
Language
Abstract
In the increasingly dynamic environment of information technology, it has become imperative that organizations continue to seek ways to effectively capture and measure knowledge in order to survive. With the emergence of a global economy and information networks, the knowledge creating capacity within organizations has grown tremendously. As a result, organizations are now shifting their focus to management of the knowledge used in executing processes and producing products. As demand for quality products and services continues to grow, companies must now find ways to effectively manage knowledge intensive processes in order to increase overall process capacity. Through business process reengineering and the KVA methodology, this thesis will seek to identify ways in which the performance of knowledge assets can be measured and make recommendations to improve the capacity of knowledge intensive processes, better enabling organizations to meet increased demand.
Type
Thesis
Description
Series/Report No
Department
Information Technology Management
Organization
Identifiers
NPS Report Number
Sponsors
Funder
Format
xviii, 94, [1] p. : ill. (some col.) ;
Citation
Distribution Statement
Approved for public release; distribution is unlimited.
Rights
This publication is a work of the U.S. Government as defined in Title 17, United States Code, Section 101. Copyright protection is not available for this work in the United States.