A sociotechnical design for implementing the Defense Data Network

Abstract

This study examines the benefits of implementing the Defense Data Network at a military organization. The effects of computer-mediated communication, both intended and unintended, are examined. Sociotechnical design is discussed as one effective means to implement the DDN in order to maximize its benefits; this theory contends that the social as well as technical aspects of a system must be considered to generate improved performance. A technical analysis of applying this theory to DDN implementation is provided. A social analysis, the result of a questionnaire administered to three independent samples of DDN users, also is included. Conclusions and recommendations for the study are: Keywords: Sociotechnical, Computer communications, Training, Theses, Management engineering, Computer communications. (jes)