HOW DOES A PROGRAM MANAGER GAIN INSIGHT IN THE COMPLEX AND CHAOTIC DECISION-MAKING PROCESS?
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Authors
Baker, Jacob Z.
Benjamin, Bradley R.
Subjects
human behavior
decision-making process
operating in chaotic environments
situational awareness
insight
decision-making process
operating in chaotic environments
situational awareness
insight
Advisors
Jones, Raymond D.
Mortlock, Robert F.
Date of Issue
2018-12
Date
Publisher
Monterey, CA; Naval Postgraduate School
Language
Abstract
Leaders are inundated with complex decisions in chaotic environments that have ripple effects across any organization. This project studies Department of Defense program managers to better understand how a program manager creates situational awareness and understanding in chaotic program environments. Using qualitative research and conducting face-to-face interviews, this project focuses on how program managers gain insight in the decision-making process. This study provides a greater level of insight into these issues and will be the basis of future research. This study focuses on the emergence of six categories—sensemaking, consensus-making, trust, tacit knowledge, explicit knowledge, and the environment. Understanding the fundamental principles that guide decision-making will help program managers make sense of complex and chaotic program environments.
Type
Thesis
Description
Department
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Citation
Distribution Statement
Approved for public release; distribution is unlimited.
Rights
This publication is a work of the U.S. Government as defined in Title 17, United States Code, Section 101. Copyright protection is not available for this work in the United States.