ANCHORING TO QUALITY STANDARDS: ACHIEVING ISO 9001 CERTIFICATION AT THE NAVAL POSTGRADUATE SCHOOL’S DEPARTMENT OF DEFENSE MANAGEMENT
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Authors
Hasan, Siddiq A.
Jones, Derez A.
Loman, Stephen J.
Subjects
ISO 9001:2015
Quality Management System
Naval Postgraduate School
Higher Education
Quality Management System
Naval Postgraduate School
Higher Education
Advisors
Paulo, Eugene P.
Mortlock, Robert F.
Date of Issue
2024-12
Date
Publisher
Monterey, CA; Naval Postgraduate School
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Abstract
This capstone project examines the Department of Defense Management (DDM) at the Naval Postgraduate School (NPS) to determine the steps required for achieving ISO 9001:2015 certification. While the DDM adheres to rigorous academic standards and maintains multiple globally recognized accreditations in graduate education and project management, gaps in its Quality Management System (QMS) - notably in areas of process documentation, risk management, and operational consistency - present obstacles to certification. Employing a systems engineering approach, this study deconstructs ISO 9001:2015 requirements, conducts a two-tiered gap analysis, and identifies compliance deficiencies across seven critical areas: context, leadership, planning, support, operations, performance evaluation, and improvement. The findings reveal that the DDM currently meets 82% of ISO 9001:2015 requirements but requires targeted improvements in areas such as procedural standardization, performance metrics, and property accountability. The capstone team developed a detailed assessment of the compliance gaps and offered actionable insights to address identified deficiencies. This project underscores the value of ISO 9001:2015 certification in strengthening the DDM’s operational consistency, quality assurance, and alignment with international standards. By systematically addressing areas of non-compliance and prioritizing structured improvements, the DDM is well-positioned to achieve ISO certification.
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Thesis
Description
Includes Supplementary Material
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Distribution Statement
Distribution Statement A. Approved for public release: Distribution is unlimited.
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This publication is a work of the U.S. Government as defined in Title 17, United States Code, Section 101. Copyright protection is not available for this work in the United States.