dc.contributor.advisor	Paulo, Eugene P.
dc.contributor.advisor	Mortlock, Robert F.
dc.contributor.author	Hasan, Siddiq A.
dc.contributor.author	Jones, Derez A.
dc.contributor.author	Loman, Stephen J.
dc.contributor.department	Systems Engineering (SE)
dc.contributor.secondreader	Palazzetti, Valentina
dc.date.accessioned	2025-02-12T16:26:55Z
dc.date.available	2025-02-12T16:26:55Z
dc.date.issued	2024-12
dc.description	Includes Supplementary Material	en_US
dc.description.abstract	This capstone project examines the Department of Defense Management (DDM) at the Naval Postgraduate School (NPS) to determine the steps required for achieving ISO 9001:2015 certification. While the DDM adheres to rigorous academic standards and maintains multiple globally recognized accreditations in graduate education and project management, gaps in its Quality Management System (QMS) - notably in areas of process documentation, risk management, and operational consistency - present obstacles to certification. Employing a systems engineering approach, this study deconstructs ISO 9001:2015 requirements, conducts a two-tiered gap analysis, and identifies compliance deficiencies across seven critical areas: context, leadership, planning, support, operations, performance evaluation, and improvement. The findings reveal that the DDM currently meets 82% of ISO 9001:2015 requirements but requires targeted improvements in areas such as procedural standardization, performance metrics, and property accountability. The capstone team developed a detailed assessment of the compliance gaps and offered actionable insights to address identified deficiencies. This project underscores the value of ISO 9001:2015 certification in strengthening the DDM’s operational consistency, quality assurance, and alignment with international standards. By systematically addressing areas of non-compliance and prioritizing structured improvements, the DDM is well-positioned to achieve ISO certification.	en_US
dc.description.distributionstatement	Distribution Statement A. Approved for public release: Distribution is unlimited.	en_US
dc.description.service	Major, United States Army	en_US
dc.description.service	Captain, United States Army	en_US
dc.description.service	Major, United States Army	en_US
dc.identifier.curriculumcode	522, Systems Engineering Management -- System Acquisition
dc.identifier.curriculumcode	522, Systems Engineering Management -- System Acquisition
dc.identifier.curriculumcode	522, Systems Engineering Management -- System Acquisition
dc.identifier.thesisid	40800
dc.identifier.uri	https://hdl.handle.net/10945/73546
dc.publisher	Monterey, CA; Naval Postgraduate School	en_US
dc.relation.ispartofseries	Systems Engineering Capstone Project Reports
dc.rights	This publication is a work of the U.S. Government as defined in Title 17, United States Code, Section 101. Copyright protection is not available for this work in the United States.	en_US
dc.subject.author	ISO 9001:2015	en_US
dc.subject.author	Quality Management System	en_US
dc.subject.author	Naval Postgraduate School	en_US
dc.subject.author	Higher Education	en_US
dc.title	ANCHORING TO QUALITY STANDARDS: ACHIEVING ISO 9001 CERTIFICATION AT THE NAVAL POSTGRADUATE SCHOOL’S DEPARTMENT OF DEFENSE MANAGEMENT	en_US
dc.type	Thesis	en_US
dspace.entity.type	Publication
etd.thesisdegree.discipline	Systems Engineering Management	en_US
etd.thesisdegree.discipline	Systems Engineering Management	en_US
etd.thesisdegree.discipline	Systems Engineering Management	en_US
etd.thesisdegree.grantor	Naval Postgraduate School	en_US
etd.thesisdegree.level	Masters	en_US
etd.thesisdegree.level	Masters	en_US
etd.thesisdegree.level	Masters	en_US
etd.thesisdegree.name	Master of Science in Systems Engineering Management	en_US
etd.thesisdegree.name	Master of Science in Systems Engineering Management	en_US
etd.thesisdegree.name	Master of Science in Systems Engineering Management	en_US
relation.isDepartmentOfPublication	73c095de-fa3b-4d63-8300-9b6aee5b4d62
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ANCHORING TO QUALITY STANDARDS: ACHIEVING ISO 9001 CERTIFICATION AT THE NAVAL POSTGRADUATE SCHOOL’S DEPARTMENT OF DEFENSE MANAGEMENT

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