A strategic decision matrix for analyzing food service operations at Air Force Bases

Abstract

For years, Services organizations have operated dining facilities with little change to strategic direction for the type of operation they should implement. Contracts, regardless of type, often run on auto pilot. Organizations renew the contracts when their option years run out with little change or modification to the contract. The only thing that seems to change is the ever increasing price of the contract and perhaps the contractor. This analysis will attempt to provide a framework for change that provides a tool for decision makers to utilize when faced with a feeding contract that has reached the end of its service life. Through our analysis, we will develop a "decision matrix to select a food service system for Air Force bases." The decision matrix will help answer the question of which food service operation should be implemented at any AFB. The matrix will include criteria to evaluate the options while guiding the type of contract or in-house service that best meets the base requirement. In addition, to be of use to any Services organization at any AFB, it will be a decision tool that any evaluator may adapt to their specific requirements and constraints.